Green Oak is a professional high-grade rubber watch strap company, which have been established for more than 10 years. Our company focuses on the R&D, design, production and sales of natural rubber watch strap, focus on brand culture and talent training, and has a professional management team. Our rubber watch strap has passed the inspection standards of the watch industry and international watch strap certification.

The natural rubber watch strap made by hand has the following characteristics:
Excellent UV resistance
High temperature stability
Low temperature crack resistance
Crocking resistance
Non-deformation
Acid-tolerance
Harmless to the skin
Unique and beautiful design, comfortable wearing and long service life.

We always uphold the business purpose of "quality first, customer foremost".
Green Oak is your wise choice and we look forward to bringing you the excellent experience as always.

Green Oak shall not be liable for any loss or damage to your watch caused by improper strap installation. If you can't operate it skillfully, please ask a professional watchmaker or jeweler to install the watch strap for you. The order is not binding on you or Green Oak until we accept your order. The goods provided by our company shall belong to you when delivered to the Postal Service, or delivered by the carrier, or after full payment and payment of all freight charges (whichever is later). The terms and conditions cannot be changed by you or us unless made in writing and signed by both parties. If any provision contained in the terms and conditions is considered by any court or regulatory authority to be unfair, invalid or unenforceable, such provision shall be deemed to be deleted from the terms and conditions without affecting the other provisions. If you trade with us as a consumer, these terms and conditions apply by default. If you have any questions, complaints, suggestions or comments regarding our products, services or terms and conditions, please contact Green Oak at info@greenoakstrap.com. The "I", "we" and "our" in the terms refer to Green Oak.

The information provided for each product or product collection is accurate at release. The product photography and images in the website have been specially designed to truly present the finished products. All Green Oak watch strap have undergone strict quality control and there is no difference in surface treatment or defects in the final product. However, the browser and display technology may be different, which means that we cannot guarantee that the perceptual accuracy of real hues is consistent with what your screen presents.

We reserve the right to update or delete the content of this website and may amend these terms at any time. You will be bound by any such modifications, so we recommend that you visit this page to view the current terms every time you visit our website.

We will give priority to using the default logistics for transportation unless you request otherwise. It is your responsibility to ensure that the products can be legally imported to the destination country/region. When ordering from us, the consignee is the documented importer and must comply with all laws and regulations of the destination country/region. Your order may be subject to import taxes, duties and charges imposed by the destination country/region. The consignee of international shipments may be subject to pay such import taxes, duties and charges, which will be levied once the shipment arrives in your country/region. The additional cost of customs clearance must be borne by the consignee. We cannot control these costs or predict what they may be. Customs policies vary from country to country, so you should contact your local customs for more information. When customs clearance is required, it may cause delays beyond our initial expected delivery time.

Your order will typically ship within 72 hours of purchase or sooner, Normally we will contact you within 24 hours and provide you with the waybill number. However, the arrival time will depend on your selected preference of shipping at checkout. It usually arrives in 3-7 business days.
We will indicate the model that needs to be pre-ordered in the product details, and we will replenish the stock of this model as soon as possible. If you order the model that needs to be pre-ordered, we will contact you in time and promise to provide you with the waybill number as soon as possible within 15 working days.

We accept return or replacement of any product that has not been installed, worn, bent, cut, altered, stained or damaged. All returns or replacements must be notified to us by written email within seven days after receipt. When the return is approved, all refunds will be processed in the same way as the original payment method. All returns will be subject to a return fee of $20.00 per order. Please note that the original freight incurred at the time of purchase is non-refundable, as well as route transportation insurance (if applicable).

Note: The customer is responsible for the return of products. Please ensure that the returned goods are carefully packed to avoid damage in transit. It is recommended to insure the customer. We are not responsible for customs charges and taxes on goods returned.

This policy covers how we use your personal information and we will take it seriously and take all measures to protect it. We only collect necessary information related to your order, including your billing address, shipping address, email address and credit card. In addition, we collect information from your IP address, browser type, and reference URL data. We use this data to prevent hacking, which will help us know what browsers people are using and find out where our visitors come from, thus enabling us to improve our marketing. Your information will only be used to complete your order. Your information (including order billing address, shipping address and order content data) is stored on our server and will not be sold or redistributed to anyone. The information is encrypted using Secure Sockets Layer before being transmitted through the web server. Your credit card data will not be stored.

Q1. Is GreenOak affiliated with Rolex, Panerai, Patek Philippe, Tudor, Audemars Piguet or any other watch brand?
No. GreenOak is an independent company offering customized rubber straps in a non-official capacity to existing watch brands' official watches.

Q2: How do I know if the strap fits my watch?
Each integrated from GreenOak is micro-calibrated around the exact watch model(s) for which it has been precisely designed, and has been engineered using "Blocked Integration", establishing a motionless, rotationless, gap-free mount to your springbars, watch case, and lugs.

Q3. How will I mount my new rubber strap onto my watch?
Yourself or any watch specialist will be able to mount the strap very easily with a basic spring bar tool. Our strap mounts exactly the same as with other Rolex leather watchbands or metal bracelets - directly to the clasp. For older model clasps with a rivited screw such as older Rolex Submariners, Our straps will mount directly to the "half" link on the clasp.

Q4. How do I protect my rubber watch band?
Carefully remove dirt and debris by washing the strap regularly with mild soapy water. Be especially sure to rinse your watch if it is exposed to chlorine, salt water or excessive sweat. Always let it thoroughly air dry after cleaning or rinsing it.

Q5. How long will it take to receive my GreenOak order?
Your order will typically ship within 72 hours of purchase or sooner, Normally we will contact you within 24 hours and provide you with the waybill number. However, the arrival time will depend on your selected preference of shipping at checkout. It usually arrives in 3-7 business days.
We will indicate the model that needs to be pre-ordered in the product details, and we will replenish the stock of this model as soon as possible. If you order the model that needs to be pre-ordered, we will contact you in time and promise to provide you with the waybill number as soon as possible within 15 working days.

Q6. What if I would like to return my strap(s) order?
You may return your strap(s) order for any reason as long as you follow the procedures listed in our Return Policy.